Privacy Policy

1. Information We Collect

We collect information that you provide directly and information generated through your use of the platform:

• Account Information: When you create an account, we collect your name, email address, and authentication credentials.
• Uploaded Content: Videos and media files you upload for processing. These are stored securely and used solely to deliver our services.
• Usage Data: We collect information about how you interact with the platform, including pages visited, features used, processing history, and device information.
• Payment Information: Billing details are collected and processed securely through our payment provider. We do not store full credit card numbers on our servers.

2. How We Use Your Information

• Provide and Maintain Services: Process your videos, generate commentary, voiceovers, and subtitles.
• Improve the Platform: Analyze usage patterns to enhance features, performance, and user experience.
• Communicate: Send service-related notifications, updates, and respond to your inquiries.
• Billing and Payments: Process subscriptions and transactions related to your account.

3. Data Storage and Security

Your data is stored using industry-standard cloud infrastructure powered by Supabase and secure cloud storage providers. All data is encrypted in transit using TLS and at rest using AES-256 encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Third-Party Services

We use trusted third-party services to operate the platform:

• Stripe: For secure payment processing. Stripe's privacy policy governs payment data handling.
• AI Providers: We use third-party AI services for script generation, voice synthesis, and subtitle creation. Video content may be processed by these providers to deliver our services.
• Analytics and Hosting: We use cloud hosting and analytics tools to monitor platform performance and reliability.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Deletion: Request that we delete your personal data and uploaded content.
• Portability: Request your data in a structured, commonly used format.
• Correction: Request correction of inaccurate personal data.
• Objection: Object to certain types of data processing.

To exercise any of these rights, please contact us at support@shortvox.ai.

6. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@shortvox.ai.